Return Policy

MATTRESSES ONLY

Dynasty Mattress offers a 120 day to return for a partial refund of 80% to cover return costs. (If fully expanded and no product defect issues | if defective then we will gladly either replace or full refund for mattresses only

The customer is responsible for the packaging, shipping costs and freighting it back to our warehouse. Customer is at liberty to use any means to ship back to us.

You may cancel an order any time prior to processing. You may return any of your products for a full refund (not including fees for shipping, White Glove Service, state-based recycling fees, and/or promotional value) subject to the terms and conditions for returns for each of our products.

Promotional Items Included With Mattress Purchase: If you wish to return your mattress, you may either keep, return, donate, or dispose of the promotional items included with your mattress purchase. The value of all promotional items included with your mattress purchase will not be deducted from the total value of the mattress return, regardless of the above option you choose to exercise. Due to the nature of our promotional products, we cannot physically receive opened and/or used products; however, if your promotional items are used and/or opened and you do not want them, you may donate or dispose of them at your preference and convenience. We currently accept returns of unopened promotional products at this time.

Unless a product exchange is requested due to a manufacturing defect, exchanges are processed as return and refund requests as described herein. After returning the product to be exchanged, you may place an order for the replacement product. You may only request one exchange (after the 120 day trial period it would be a 40% off discount for the exchange). No refunds will be given for fees for shipping options/white glove service

 

BASES ONLY

All Adjustable Beds are considered final sale items. Please refer to manufacturer warranty.

Mattresses purchased with Adjustable Base set will be refunded at the discounted amount.

All refunds will be issued upon receiving the shipment and the warehouse inspects the returned item.

Dynasty Mattress thanks you for your understanding of this policy.

Gel Memory Foam Mattress in Light Room with Blankets | Dynasty Mattress

CertiPur-US Certified!

Our Mattresses are certified Flexible polyurethane foam. Meaning that our Mattresses have been tested to meet the rigorous standards for emissons, content, performance, and durability. Specifically, the foam is: Made without ozone deleters. Made without PBGDEs, TDCPP or TCEP flame retardants!

WHY DYNASTY MATTRESS

Preguntas frecuentes

Aquí tenemos la herramienta perfecta para ti aquí →

Recomendamos darle de algunas semanas a un mes para permitir que su cuerpo disperse por completo los años de tensión muscular (especialmente si es su primera vez en un colchón de gel). ¡Sin embargo, nuestro increíble equipo de servicio al cliente también está aquí para ayudarlo!

Sí, recomendamos altamente tener una base, ya que mantener cualquier colchón en el piso durante largos períodos de tiempo comenzará a formar moho. ¡La buena noticia es que nuestras camas Dynasty se pueden usar con cualquier base!

El peso depende del tamaño y el grosor del colchón, sin embargo, generalmente pesan entre 30 y 100 libras y vienen comprimidos y sellados al vacío perfectamente en una caja compacta, ¡lo que hace que sea muy fácil moverlo por la casa!

No necesariamente, ya que todos nuestros colchones tienen una cremallera de cubierta de fácil acceso para lavar las cubiertas a máquina, ¡pero sugerimos rotar el colchón cada 1 a 3 años para mantener su máximo rendimiento!